El Dorado Ace Hardware in El Dorado, KS Open now

Reviews about El Dorado Ace Hardware

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  August 01, 2020, by Steve Gladfelter
  Very disappointing visit. I arrived at the store at approx. 5:00 PM and needed assistance in the lighting aisle. I waited for about 20 minutes and tried looking for someone to help me. At 5:30 I gave up and went to the front where a young man leaning on the counter said "Have a good evening" I told him I would if I could get someone to help me. Rather than offer help, he just continued leaning on the counter, shrugged, and said "Oh." At that point, I said, "Oh well, there are other stores in town." and began walking out. Still was never offered any assistance. This was the poorest excuse for customer service I have ever seen! I have always tried to do business with locally owned or operated stores, but went to WalMart and had a pleasant customer service experience. Guess where I will shop from now on?